Currently, all orders shipping within the USA in excess of $99.99 qualify for free shipping.

By default, Vagabond Audio ships all orders via United States Postal Service (USPS) Priority Mail, unless otherwise specified. Customers have the option to choose between USPS or UPS at checkout.

If you prefer another shipping carrier, please email us BEFORE placing your order.

Please note that the shipping rates for many items are based on a combination of weight and the dimensions of the box/package it ships in.

Additionally, Vagabond Audio assumes no liability for lost, stolen, or damaged property of our customers while in transit by any shipping company. If an order is lost, stolen, or damaged prior to delivery, we highly advise you file any applicable claims with the shipping company.

We do not offer cash refunds once an order has been placed. All standard Vagabond Audio brand products have a 14 day return policy. Refunds for items returned will not include shipping charges paid. The buyer is responsible for paying return shipping, unless the return is due to the fault of Vagabond Audio. 

To be eligible for a return, The item must be returned in new, unused condition, with the original packaging. You will be required to provide the receipt or proof of purchase.

All standard Vagabond Audio brand made-to-order/customized product sales are FINAL. Orders may not be cancelled once they are placed. Orders may have changes made to them if it does not alter work that has already been performed. Changes to orders are subject additional cost to the buyer.

Please be sure to inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate the issue and make it right.

Items that have been used or damaged by the customer cannot be returned upon receiving the item. Vagabond Audio may refuse a refund should events fall under the above circumstances.

Vagabond Audio does not accept returns on sale items.

The Process

If you are interested in a custom pedalboard build, please request a quote here.

Upon receipt of a quote request, we will put together a quote and digital mock-up for your review. If approved, you will receive a Service Agreement for your review and signature. 

Customers are required to sign the Service Agreement. Following a signed Service Agreement, a non-refundable deposit of fifty (50) percent is required. The remaining fifty (50) percent balance is required upon completion of the Pedalboard Build or Rack Build. 

Upon receipt of the deposit, we will order any necessary materials, pedals, etc., and the customer will ship their pedals and other applicable gear to Vagabond Audio.

Once we receive the pedals, we begin our work!

Current lead time is 7 to 10 business days.

When complete, the customer pays the remaining fifty (50) percent of the invoice cost. Upon receipt, Vagabond Audio ships the pedalboard back to the customer via their preferred shipping carrier.

If you don't see an option on our site that fits your needs, please email us at info@vagabondaudio.info

All custom products are subject to a $9.99 Custom Shop Fee.

Vagabond Audio offers 3 payment plans for those who are unable to pay the up-front cost of a custom pedalboard build. These payment plans are subject to administrative fees, payable by the client. The specific details of the available payment plans will be disclosed in the Service Agreement provided to the client. If utilizing a payment plan, Vagabond Audio will not render services until invoice amount is paid in full. 

Please review the terms and conditions here.